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Customer Relationship Management(CRM)
This module integrates sales, marketing and customer service to manage customer interaction, enhance relationships and drive business growth. Provides customer behavior insights, sales forecasts, and market trends.
By biCanvas
Category
Module Of Infrastructure
Last Update
20/12/2022
Language
English
Terms
View Term & Condition
Description
About Module
biCanvas ERP software for customer relationship management (CRM) module centralizes customer data, interactions and transactions. It facilitates sales pipeline management and customer service. It provides insights into customer behaviors and preferences enabling personalized engagement strategies, stronger customer relationships and improved overall satisfaction.
Key Features Of Module
Customer Contact Management
Track customer database for easy sales and marketing that enables businesses to build strong relationships with customers.
Sales Pipeline Management
It tracks sales processes from lead generation to deal closure. It provides sales opportunities, forecasts revenue and automates follow-up to improve conversion rate.
Marketing Campaign Management
It plans and analyzes marketing campaigns efficiently. It automates campaign workflow, lead generation & tracking and campaign automation.
Customer Service and Support
Manage customer enquiries, resolve issues and elevate the customer experience.
Integration Capabilities
It integrates with other software applications to secure seamless data flow and advance operational efficiency.
Analytics and Reporting
It empowers businesses with real-time insights, data visualization and predictive analytics to drive better decision-making.
RESOURCE
Insights, Expertise & Media
Go through the documents for complete walkthrough on bicanvas ERP software
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